During a recent spell of bad weather I went into one of my reading frenzies. This time I focused on books about management and coaching, hoping to learn some tricks I could apply at work. While many management books are nothing but self-indulgent waffle, Surrounded by Idiots by Thomas Erikson is a pleasant exception to the rule. It has given me insights I have instantly been able to apply to my job and, dare I say it, have even made said job a little easier.